TERMS AND CONDITIONS
Please read our terms and conditions of sale before making the booking and all commercial transactions.
The Customer agrees to have read, understood and accepted fully the conditions of sale of VIETNAM BEST VACATIONS.
1- Price validity
1.1All prices mentioned are quoted in USD and valid for the duration displayed.
VIETNAM BEST VACATIONS guarantees the validity of tariff/invoice submitted to the Customer at the time of distribution.
1.2. Rates are subject to adjustment in certain cases of force majeure (monetary fluctuation, increase the cost of oil which causes the price change of air /land/ river, change of hotel rates, ect…) and with or without notification in advance of us.
1.3. Asia-Europa Travel playing the intermediate role between the Customer with service providers such as hotels, transporters…so we are not responsible for any loss, damage, injury or risk incurred by the third party or force majeure or outside of our program.
1.4. Our prices do not include travel insurance so all the tourists travelling with VIETNAM BEST VACATIONS are advised to have a travel insurance before travelling. It is recommended to contact from your country. In case, you need this service, we can help. Our partners are prestige insurers.
2- Booking and confirmations
2.1. All bookings are required to book directly to our office by e-mail: firstname.lastname@example.org
After receiving of your e-mail, we will respond within 24-48 hours.
2.2. After your confirmation of the trip, please make a deposit of 30% of the total price to our bank account and the balance should be paid at least one month (30 days) before the departure date.
3- Payment: Payment should be made by bank transfer to our bank account below:
Beneficiary: VIETNAM BEST VACATIONS Co., Ltd
Account number (USD): 00 11 37 28 59 80 69
Bank name: JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM – OPERATION CENTER
Bank address: 31-33 Ngo Quyen – Hoan Kiem – Hanoi – Vietnam
BIC (Swift): BFTVVNVX001
All bank charges incurred will be borne by the Customer.
4- Cancellation by the Customer:
4.1. In case of cancellation by the Customer, for whatever reason, Customer agrees to pay the following cancellation charges:
– Registration fees: 10 % of the package price.
– Cancellation 30 – 20 days before the start of the program: 30 % of the package price.
– Cancellation 19 -10 days before the start of the program: 45% of the package price.
– Cancellation 9 – 5 days before the start of the program: 70% of the package price.
– Cancellation 4 – 2 days before the start of the program: 80% of the package price.
– Cancellation 01 day (24 h) before the start of the program: 100% of the package price
4.2. Repayment of VIETNAM BEST VACATIONS to Customer will be done by bank transfer and the Customer must pay all bank charges.
5- Cancellation by VIETNAM BEST VACATIONS
We reserve the right to cancel a party/or the whole trip due to reasons of force majeure, political chaos, health, natural disaster, air plane, train, etc…
In all such cancellations, registrants are reimbursed partially or totally the tour price but without allowance from our company.
6.1. VIETNAM BEST VACATIONS is committed to provide to the Customer all services with quality mentioned in the program provided by VIETNAM BEST VACATIONS.
6.2. The Customer undertakes to respect the order of the program, the regulations announced by the guide or by the responsible person.
6.3. Anything that happens outside of the program or contract is not the responsibility of VIETNAM BEST VACATIONS.
7- Disputes/ complaints
7.1. In case of difficulties, both sides must try to seek an amicable solution to their dispute. In case of disputes and/or complaints, “International Arbitration Center of Vietnam” under the “Chamber of Commerce and Industry of Vietnam will be solely responsible.
7.2. All complaints must be submitted in writing no later than 30 days after the end of services provided by VIETNAM BEST VACATIONS. After this dead time, all complaints are considered as null and void.